Terms and conditions

These Journey in Jordan Terms and Conditions explain the rules, policies, and legal responsibilities that apply when using our website and booking our services. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING JOURNEY IN JORDAN WEBSITE AND BOOKING OUR SERVICES.

INTRODUCTION

• Welcome to Journey in Jordan! These Journey in Jordan Terms and Conditions govern the use of the services offered through the Journey in Jordan website, available at https://journeyinjordan.com/ (hereinafter referred to as the “Website,” “Our Website,” or “the Service”).
• We have developed this Service to provide users and customers with access to a variety of touristic packages and offers in Jordan.
• BY USING OUR WEBSITE AND BOOKING WITH US, YOU CONFIRM THAT YOU ACCEPT THESE TERMS OF USE AND THAT YOU AGREE TO COMPLY WITH THEM AND WITH ANY FURTHER UPDATES TO THE WEBSITE.
• IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEBSITE OR BOOK WITH US.

WHO WE ARE AND HOW TO CONTACT US

We are Shining Star for the Promotion of Tourism L.L.C (“We” “Us” “Our”), the Website is managed by us. We are a company registered in the Hashemite Kingdom of Jordan under No. 74215, and our registered office is located at Amman. If you have any questions regarding these Journey in Jordan Terms and Conditions, please contact us at booking@journeyinjordan.com.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our Website:

• Our Privacy Policy [https://journeyinjordan.com/privacy-policy/]. See further how we may use your personal ‎ By using our Website, you agree to process any personal data that you provide to us or collect from you as a result of your use. Our Privacy Policy sets out what we do in relation to this personal data.

THE SERVICE

Journey in Jordan acts as an online platform that facilitates the booking of touristic packages and related services offered by third-party providers (“Service Providers“), including but not limited to:

• Hotels and accommodations
• Restaurants and food services
• VIP Airport Services (Tikram).
• Transportation services
• Tour guides and excursions
• Adventure and leisure activities

Journey in Jordan does not own, manage, control, or operate any of these third-party services.  

WE MAY MAKE CHANGES TO THESE TERMS AND THE WEBSITE

We amend these terms from time to time. Every time you wish to use our Website or our Service, please check these terms to ensure you understand the terms that apply at that time. These amendments are binding. We also reserve the right to change or amend our Website and its content, including without limitation, adding or removing services or functionality, at any time, and without the need to notify you of such change.

WE MAY SUSPEND OR WITHDRAW OUR WEBSITE

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal, and under no circumstances will we be liable to you or to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) if we do not notify you of such suspension or withdrawal. We reserve the right to refuse the Service to anyone for any reason at any time without the need to provide any justification or reason for such refusal.

USER RESPONSIBILITIES

• By using our Website and booking any package under these Journey in Jordan Terms and Conditions, you acknowledge and agree that:
• You are at least 18 years old or have the legal capacity to enter into binding agreements.
• You will provide accurate and complete information during the booking process.
• You are responsible for verifying any specific requirements (e.g., travel documents, health conditions, personal insurance) before purchasing a package.

HOW TO CREATE AN ACCOUNT

Once you have entered into the Website, if and when the website provides such functionality, if you can create an account by logging in, by creating to such an account and entering all the required details, or logging in via other social media platforms, including but not limited to Facebook, you explicitly agree that we shall extract the required personal information to create the account from other social media Websites.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

By using our Website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.  We may monitor and review new accounts before you may sign in and use our Website. Providing false contact information of any kind may result in the termination of your account. If you register an account on our Website, you must provide accurate and complete registration information and keep this information up to date at all times, including but not limited to, any change in the mobile phone number used, and we will not be responsible for any actions or omissions that I have undertaken in this regard, including any damages of any kind incurred as a result of these acts or omissions. If you choose, or we provide you with, a pre-defined username, password and / or answers to security questions in order to access the service or any other part of the information as part of our security procedures to access the service, you must treat such information as confidential. You must not disclose it to any third party, and it is your responsibility to keep this information confidential and not to disclose it to anyone else. You will be responsible for maintaining the security of your account and you are fully responsible for all activities that occur on the account and any other actions taken and related to your account. If you believe that someone else may know the username, password, and / or pre-defined answers to security questions or have the ability to illegally access your account in any way, you must log in to your account and change the username, password, and / or answers specified Pre-questions on security questions, and notify us via email with the above contact details instantly. We will not be liable for any actions or omissions on your part, including any damages of any kind incurred as a result of these actions or omissions. We may suspend, disable, or delete your account (or any part of it) if we determine that you have violated any of these terms and conditions of use or that your behaviour or content is detrimental to our reputation and commercial reputation. If we delete your account for the previous reasons, you may not re-register for our Services. We may block you to prevent any registration. We have the right to deny your access to the service (or any part thereof) and / or disable any pre-defined username, password and / or answers to security questions, whether you choose them or assign them to you, at any time, if we reasonably believe that you It fails to comply with any of these terms of use.

COMMENTS / RATING 

Our Website may contain special places for your inclusion of comments and rating of service providers who are subscribed to our Website. You undertake that you will not include any comments that are offensive to any person or entity in your comments / rating of any of the service providers and that you will not use our Website in an abusive manner to others. We reserve the right to delete your account and/or comments immediately if you violate any of these terms and conditions and without the need to notify you.

THIRD PARTY SERVICE PROVIDERS

• Journey in Jordan acts solely as an intermediary between users and Service Providers. We do not:

• Endorse or guarantee the quality, safety, or reliability of any service provided by third parties.
• Assume liability for any injuries, accidents, illnesses (including food poisoning or allergic reactions), delays, or losses incurred during any trip or service.
• Provide refunds or compensation for dissatisfaction with services, accommodations, food, or any other elements included in a package, as these are the sole responsibility of the Service Providers.

• Any claims, complaints, or disputes regarding a service must be directed to the respective Service Provider.
• TRAVEL INSURANCE AND HEALTH PRECAUTIONS
• Users are strongly advised to obtain comprehensive travel insurance covering:
• Medical expenses and emergency evacuations
• Trip cancellations and interruptions
• Personal liability and loss of belongings
• Journey in Jordan is not responsible for any medical issues, lack of insurance coverage, or inability to participate in activities due to health conditions.
• BOOKING, PAYMENTS, AND CANCELLATION
• All bookings are subject to availability and confirmation by Service Providers.
• Payment must be made as per the terms specified at the time of booking.
• Journey in Jordan is not responsible for any fees, charges, or losses resulting from cancellations or modifications.

The cancellation and refund policy for amounts paid is as follows:

• More than 150 Days Before the Commencement of the Journey:

  In the event of a cancellation more than 150 days prior to the commencement of the journey, a full 100% refund of the total amount paid will be issued to you, subject to the terms and conditions outlined herein. Such a refund shall be processed promptly, without any deductions or penalties, and credited back to the original payment method used for the booking.

• Between 150 Days and 75 Days Before the Commencement of the Journey:

  Should a cancellation occur more than 75 days but less than or equal to 150 days before the journey’s commencement, you shall be entitled to a 50% refund of the total amount paid. The refund will be calculated based on the original booking value and shall be subject to any applicable fees or charges imposed by third-party service providers. This refund will be processed and issued to the original payment method used at the time of booking.

• 75 Days or Less Before the Commencement of the Journey:

In cases where a cancellation is made 75 days or fewer before the journey’s commencement, no refund will be provided under any circumstances. You shall forfeit the entire amount paid for the journey, and no further claims for compensation or reimbursement shall be accepted.

• Administrative Fees and Deductions:

  Please be advised that administrative fees, processing fees, or other charges may be deducted from any refund due, as applicable. These fees will be disclosed at the time of cancellation and may vary depending on the third-party services involved. Such deductions will be clearly outlined, and no additional refund will be granted beyond the amount calculated after these deductions.

• Refund Processing Time:

  Refunds will be processed as soon as practicable; however, please note that it may take up to 30 business days for the refunded amount to be credited to your account, depending on the policies of your financial institution or payment provider. We shall not be held liable for delays caused by such institutions. FORCE MAJEURE EVENT You expressly agree that we shall not be held liable for any failure or delay in the performance of any obligation under this terms and conditions due to events or circumstances beyond our reasonable control. Such events may include, but are not limited to, natural disasters (including hurricanes, earthquakes, floods), acts of government, political instability,  war, terrorism, strikes, pandemics, labour disputes, shortages of supplies, or any other unforeseen or uncontrollable events (“Force Majeure Events“). You acknowledge and agree that any failure to perform due to such events shall not be considered a breach of this agreement, and we make no guarantee regarding the timeliness, availability, or quality of performance under these circumstances. Furthermore, you understand that we will use reasonable efforts to mitigate the impact of any Force Majeure Event, but we are not responsible for any damage, loss, or inconvenience resulting from such events. We expressly disclaim any responsibility for the non-performance or delayed performance of our obligations arising from Force Majeure Events, and we do not warrant that such events will not affect the fulfilment of our commitments under this Agreement.

DISCLAIMER OF WARRANTY

Under these Journey in Jordan Terms and Conditions, you expressly agree that your use of our Website and the benefit of our services is solely at your own risk. You agree that our services are provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Services will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy or reliability of any information obtained through the Services or that defects in the Service will be corrected. You understand and agree that any services obtained through third party service providers that you have been introduced to through our Website, are provided at your own and their discretion and risk and that you will be solely responsible for any damage of any kind that results from the provision of such services. We make no warranty regarding any services purchased or obtained through the Website’s Services or any transactions entered into through our Website. No advice or information, whether oral or written, obtained by you from us or through the service providers shall create any warranty not expressly made herein.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, we, our affiliates, officers, directors, employees, agents, suppliers or licensors shall under no circumstances whatever be liable to you or to any person, whether in contract, tort (including negligence), breach of statutory duty, warranty or otherwise, for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity, injures, travels, flights, hotels, services) even if we have been advised as to the possibility of such damages or could have foreseen such damages. We, our affiliates, officers, directors, employees, agents, suppliers or licensors shall under no circumstances whatever be liable to you or to any person, whether in contract, tort (including negligence), breach of statutory duty, warranty or otherwise, for:

• Any personal injury, illness, accident, loss, or damage suffered during a tour, including those arising from activities such as hiking, swimming, or adventure sports.
• Any food-related issues, including food poisoning, allergies, or dissatisfaction with meals provided by third-party restaurants or vendors.
• Any cancellations, delays, or modifications made by Service Providers.
• Any force majeure events, including but not limited to natural disasters, strikes, pandemics, government restrictions, or unforeseen circumstances beyond our control.

INDEMNIFICATION

You agree to indemnify and hold us and our affiliates, officers, directors, employees, agents, suppliers or licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party claims, allegations, disputes, actions or demands asserted against any of them as a result of or relating to your content, data, and/or your use of our Website or the third party services or any wilful misconduct on your part.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and Website to access our Website You should use your own virus protection software. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website the server on which our Website is stored or any server, computer or database connected to our Website You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the applicable laws. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

AMENDMENTS AND UPDATES

Journey in Jordan reserves the right to modify or update these Journey in Jordan Terms and Conditions at any time. . Continued use of the Website after changes are made constitutes acceptance of the revised terms and conditions.

APPLICABLE LAW AND JURISDICTION

By continuing to use our Website, you confirm that you have read and understood these Journey in Jordan Terms and Conditions. These terms and conditions, their subject matter and their formation, are governed by the laws of the Hashemite Kingdom of Jordan. You and we both agree that the courts of Amman-Jordan will have exclusive jurisdiction to settle any dispute that arises out of your use of the Website and our Services.